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The purpose of this policy is to clearly define the circumstances in which participants in our Recreational programs and Skills Development programs will receive a refund of registration fees.

 

Dixie Soccer Club (DSC) adheres to a strict refund policy which applies to the Clubs Recreational and Skills Development programs registration fees paid directly to DSC either online or in-person.

 

The principle behind DSC’s Refund Policy is to allow a reasonable period of time following registration for parents/players to withdraw, while safeguarding the long-term financial stability of the Club.  DSC commits to program expenditures once registration numbers are determined.  These expenses are not recoverable to the club if/when a member withdraws.

 

This policy encompasses both our Outdoor and Indoor Recreational and Skills Development programs (with the exception of Competitive/REP soccer).

  • All refund requests must be submitted in writing, a maximum of 1-week prior to season start, to the DSC office via email to dixiesoccerclub@rogers.com.  Refund requests sent in any other manner will not be processed.  Please allow 4-6 weeks for refunds to be processed.

  • All refunds are subject to a $50 Administration fee.

  • A full refund will be issued if DSC is unable to field a team or provide a reasonable program alternative.  No Administrative fee will be applicable.

  • There is no refund of any fees if a player/team/parent is suspended or expelled from Ontario Soccer, Peel Halton Soccer Association, or the Dixie Soccer Club for violation of discipline policies or codes of conduct.

  • There will be no refund if a player or parent disagrees with the player’s coach, team, or tier placement.

  • No refunds will be issued for sessions cancelled due to severe weather or facility closures.

 

When a player is registered, and the appropriate fees are fully paid, a refund or credit may be granted only under  the following criteria:

  • Prior to the season commencing, a refund is granted, without reason, (less admin fee).

  • After the season has started, up to and including the second week of play, a pro-rated credit for the next season will be granted.

 

No refunds and/or credits will be issued after this point in time, except under the following circumstances.

 

If a player needs to withdraw due to medical reasons prior to 50% of completion of the program:

  • The paid registration fee shall be partially refunded (pro-rated), minus the club administration fee and equipment costs (uniform, soccer ball), for medical reasons within 14 days of the injury occurrence.  Medical documentation to support the claim must be provided.

  • No refund will be provided if more than 50% of the program has been completed.

 

Note: where the injury is soccer-related, no refund can be provided as this would cause the insurance coverage to be negated. Such requests will be dealt with on a case-by-case basis.

In signing the Dixie SC Registration form, you accept the Club’s registration conditions and financial implications.

RECREATIONAL PROGRAMS REFUND POLICY

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